The Hitwise Client Commitment

1. Integrity

• Clients will experience the highest levels of integrity, ethics and respect at all times from all Hitwise employees.
• Hitwise will always respect client privacy.
• Any sensitive information clients share with Hitwise is treated with strict confidentiality.
• We do what we say we will do.

2. Innovation

• Hitwise strives to innovate and update our Competitive Intelligence service to provide clients with the most valuable online marketing insights available.
• Meaningful dialogue with clients ensures that product development is relevant and significant to the marketplace.
• Hitwise Account Managers are armed with innovative tools and ongoing training to ensure they add value to clients.

3. Exceptional Client Service

• Each client is assigned an Account Manager who is an expert in analyzing data and identifying actionable insights.
• Hitwise Account Managers strive to understand specific businesses and pay close attention to individual client needs.
• Clients receive complimentary in-person and on-demand product training throughout their subscription contract.
• Clients also receive cutting-edge online industry and trend analyses from the team of Hitwise Research Analysts.
• A worldwide presence provides clients with continual access to Hitwise via phone, email and chat.
• Senior Hitwise management, across all business divisions continually interact with Hitwise clients.

"Using Hitwise Search Intelligence tools, enables us to forecast and predict customer search behaviour and anticipate when travellers begin researching popular destinations for travel and airfare prices. With the help of Hitwise data and Account Management services, we have the ability to implement timely marketing strategies when consumers generate interest in holiday destinations and be ready for the demand."

- Richard Noon, Chief Executive Officer, Webjet Marketing Pty Ltd

Please feel free to tell us how we’re doing.